Information about Coronavirus (Covid-19) - Our Policy


UPDATED 3/14/2020

While we continue to see reassuring evidence about the lack of serious disease in children, we are putting precautions in place to protect our most vulnerable community members. Part of school closures, in addition to all the changes in our community, is to facilitate social distancing and prevent the spread. By avoiding gathering groups and staying 6 feet away from people outside your house as much as possible, we can slow the spread to the most fragile members of our community and keep our healthcare systems from becoming quickly overwhelmed.   We continue to recommend hand washing with soap and water or alcohol-based hand sanitizer when not available.

We are taking new precautions at Irondequoit Pediatrics to protect you.  All books/magazines,  and chalkboard erasers have been removed from the waiting and exam rooms.  Chalk will be given to each patient – please take it home with you.  All surfaces are being regularly cleaned with sanitizing wipes, and hand sanitizer is readily available.  New procedures are being followed:

-telemedicine visits when appropriate (call the office to see if telemedicine is appropriate for your visit).

-suspension of all walk-in visits.  Must call the office first.

-grouping of sick and well visits during specific hours.

-continued use of our designated sick and well waiting and exam rooms.

-Communication through the patient portal.  If your account is not activated, please call the office for assistance.  (Please note that for patients 13 years old and older, accounts given to patient, not parent).

-Check in kiosk stations are installed with barriers to prevent spread of germs and are cleaned after each use.

-staff member to greet you at the door to help direct you to exam room immediately after checking in on the kiosk. 

-If room not immediately available, you may be asked to wait in your car (you will be sent a text when room is ready).

-All patients will be screened for COVID 19 exposure when calling in, and when coming into office.

- High risk patients meeting criteria for testing for covid19 based on the CDC criteria will be asked to remain outside the building and be directed to specialized care.  Do NOT come into the office.

- For all appointments, patients must be accompanied by a caregiver who is not ill: no fever or severe cough.  If you need to send your child in with someone else, send with a note to consent for treatment.

If you think your child has been exposed to or has symptoms of coronavirus (fever and symptoms such as cough or difficulty breathing) please remember that most people are mildly ill with coronavirus and are able to stay home during their illness. They do not require a trip to the doctor’s office.  Our doctors and nurses are always available to answer your questions and help determine if your child needs to be seen either in office or via telemedicine visit. Our goal is to help treat and advise everyone with the illness, while preventing exposure to others.  If you think that your child needs to be seen, please call first so appropriate measures can be taken and we will direct you to appropriate facility for care.

We do not have testing capabilities for coronavirus set up in the office but can connect you to appropriate care. Testing is not recommended by the CDC for most cases.




We are urging patients to call the COVID-19 support line (888-928-0011) triaged by providers so we can better direct patients into the proper care setting based on their symptoms.


Now more than ever, we are here for you to answer questions and, remain open 7 days a week to protect the health of your family. 


We realize that the corona virus is impacting the physical health of a lot of people, but we are also concerned about the impact on mental health.  We are here to help.  Here are some links to information about how to help your kids.  Please contact us if you need additional help or resources.

This has age appropriate things for kids as young as babies and toddlers:


This is especially important now that Monroe County Schools are closed indefinitely.