We Are Still Here For You – We Are Open and Seeing Patients!

We Are Still Here For You – We Are Open and Seeing Patients!

There have been reports of both sick children holding off on obtaining care  and well children delaying routine visits during this time of distancing and fears of COVID-19.  Please know that we are still here for you and continue to have 24/7 phone advice, telemedicine visits, and safe visits in office.

Is it OK to call us even if you are not sure that your child is sick and to make sure all routine visits are up-to-date?  . . . .Yes!


We have started seeing patients in the office under very controlled circumstances.  Here is what to expect:

Well Visits:

  • Offered during the hours of 9 to 3;
  • Appointments spaced by an hour with the doctor;
  • Families seen together (with only one caretaker);
  • Some well visits may be postponed or done via video if vaccines, screening tests, and immediate school forms are not needed;
  • Pre-visit developmental screening done ahead of time via patient portal
  • Please note that all exam rooms undergo a rigorous cleaning process which includes sitting empty for two hours between patients.  We may see some well visits on the sick side of the building due to a now limited number of available exam rooms – these rooms are clean!

Sick Visits:

  • All sick visits are first done via telemedicine with the doctor.  In many cases, medication can be prescribed and treatment plan made at the telemedicine visit.
  • After telemedicine visit, if patient needs to be seen in person, arrangements will be made to be seen either in the safety of your car, or in office during sick visit times (after 3 PM).
  • Sick Visits will be Restricted to the hours of 3 – 5.


Face masks are required for all patients age 2 and over and their parents.  This is in accordance with County requirements, as well as best practice for infection control within the office.

See link below for how to talk to your kids about face masks:


Things you can do to help to make all of your appointments successful:

  • If you or your child is ill at the time of the well visit, or there is any illness in your home, please call to reschedule your well visit appointment.
  • Make sure you are active on the patient portal. Complete all pre-visit questionnaires at least one day prior to the appointment so that the doctor may review.
  • If you have a child age 13 or over, please make sure the child has their own portal log-in. Ensure that they complete questionnaires at least one day prior to the appointment so the doctors may review. You should have received notice that the previous parent log in has been deactivated unless we were notified.
  • Please be on time to your appointment. In order to keep patients in the office one at a time, it is no longer necessary to arrive early.
  • Our staff is trained to help you with any portal questions or difficulties.  Please reach out to us if you need help.
  • If you arrive more than 10 minutes after your scheduled time, you will be asked to reschedule
  • Patients over age 2 and parents are asked to wear a mask in accordance with County requirements.

More resources for parents (also please feel free to visit previous news posts on our website for additional links):

About COVID-19:  https://www.healthychildren.org/English/health-issues/conditions/chest-lungs/Pages/2019-Novel-Coronavirus.aspx

Parenting in a Pandemic: Tips to Keep the Calm at Home:  https://www.healthychildren.org/English/family-life/family-dynamics/communication-discipline/Pages/Positive-Parenting-and-COVID-19_10-Tips.aspx

Handwashing:  A Powerful Antidote to Illness: https://www.healthychildren.org/English/health-issues/conditions/prevention/Pages/Hand-Washing-A-Powerful-Antidote-to-Illness.aspx

Getting Children Outside while Social Distancing: https://www.healthychildren.org/English/health-issues/conditions/chest-lungs/Pages/Getting-Children-Outside.aspx

Having a New Baby during COVID-19: https://www.healthychildren.org/English/ages-stages/baby/crying-colic/Pages/Tips-for-Coping-with-a-New-Baby.aspx

How Should We Feed Our Baby if We are Running Low on Money? https://www.healthychildren.org/english/tips-tools/ask-the-pediatrician/pages/how-should-we-feed-our-baby-if-running-low-on-money.aspx

Breastfeeding during the COVID-19 Pandemic: https://www.healthychildren.org/English/ages-stages/baby/breastfeeding/Pages/Breastfeeding-During-COVID-19.aspx

Information for Families of Children and Youth with Special Health Care Needs: https://www.healthychildren.org/English/health-issues/conditions/chest-lungs/Pages/COVID-19-Information-for-Families-of-Children-and-Youth-with-Special-Health-Care-Needs.aspx

Mental Health during COVID-19:  Signs Your Teen May Need More Support:  https://www.healthychildren.org/English/health-issues/conditions/chest-lungs/Pages/Signs-your-Teen-May-Need-More-Support.aspx


We are all in this together, and we look forward to continuing to provide Exceptional and Safe Care, Every Step of the Way for your families.  Please do not hesitate to contact us with any questions or concerns as we navigate this very new territory together.  Please remember we are here to help if you think your child is sick.